Contract queries
Get clear explanations of your energy contract and common answers to help you manage your agreement.
- When is my contract start date?
- What if my supply address is wrong?
- I thought my contract was going to start earlier or as soon as possible?
- Energy prices have come down, can I have a new contract?
- Do I need to contact my existing supplier if I want to switch supplier?
- Can my current supplier prevent me from switching to a new supplier?
- How much can I save by switching suppliers?
- How long does switching energy supplier take?
- Will I lose my energy supply when switching?
- Why does it take 30 to 35 days for a switch to complete?
- Can I cancel my energy contract?
- What if I need a copy of my contract?
- How long does the transfer take?
- Does the energy price cap apply to businesses?
- My current supplier has objected to the switch – what should I do?